Frequently Asked Questions

What is biomass? What is bioenergy?

Biomass is fuel that is developed from organic materials, a renewable and sustainable source of energy used to create electricity or other forms of power. Bioenergy – or biopower – is carbon neutral electricity generated from renewable organic waste that would otherwise be dumped in landfills, openly burned, or left as fodder for forest fires.

How is biomass used?

People have used biomass for heating and cooking for thousands of years – if you have a fireplace in your house, or have ever cooked over a campfire, you have used biomass. With today’s technology, plant materials can be used to generate electricity, heat, or liquid fuels for motor vehicles that have substantially lower environmental impacts than traditional fossil fuels.

How do I burn wood pellets?

Wood pellets are burned in high efficiency stoves, fireplace inserts, and central heating systems. There is very little waste product from burning pellets (with a high quality brand of pellets, you’ll typically see about a quarter cup of ash per bag burned).

What are wood pellets?

Wood pellets are a heating fuel made of clean, compressed sawdust. They are efficient, easy to use, and 100% natural, and they are becoming more popular for their cost savings and environmental benefits.

How big is a pallet?

It depends. All of our skids (a.k.a. pallets) are 4’x3.5’, but the height can vary because different manufacturers will stack different weights on a skid to get you the most pellets at the best price. The brands we sell come on 1.0, 1.3, and 1.5 ton skids.

Do I have to be home for delivery?

No, not unless you’d like to be! If you’re not going to be home, please make sure to describe what you’d like us to do in the delivery instructions box when you order, and our expert drivers will follow your instructions to a tee. So if you want us to call when we’re 30 minutes away so you can come meet us, we will.

When will I receive my delivery?

Your delivery coordinator will contact you a few days in advance to confirm your delivery date. Most people receive their order in 1-2 weeks. But that can vary depending on the time of year, your location, and your needs. You can always give us a call at +380 930 642-031 BIOFUEL  if you have specific requirements – we do our best to accommodate you!

Can I buy bulk truckload of fuel?

Yes you can buy as much as you wish,  with buyers label and logo Coverage. 100% On-time Shipment Protection. Place your order Today!  Trade Assurance -biofuel and ask to speak with someone.

Are wood pellets really good for the environment?

Yes, they are! Burning pellets releases fewer carbon emissions than if trees were left to decompose in the forest. And if you heat with pellets for a year, you’ve just reduced your fossil fuel usage by the same amount as if you drove a Toyota Prius for a year… but for a lot less money! And if you’re wondering how burning wood can be good for the forest: pellet manufacturers obtain wood through sustainable forestry practices, and often the raw wood is clean, leftover material from lumber plants and saw mills.

Should I buy hardwood or softwood pellets?

Most pellet stoves today are built to burn hardwood or softwood pellets with equal efficiency. So, it’s up to you to select a brand you like based on quality and budget. Softwoods can be more expensive, but with their higher heating value, you will get more heat with less pellets, and far less ash. (You get what you pay for, we recommend softwoods)

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